The real problem
Look at actual information practices and workarounds, not only system configuration or documented policy.
Deliver / IM Resets
Reset how your organisation manages information.
When information management is no longer working, we find out why, set the plan and deliver the reset, covering systems, information, behaviour and policy.
The challenge
Fix the ecosystem, not just the symptoms.
Information problems rarely sit in one place. Systems, classification, policy, behaviour and ownership reinforce each other. A reset identifies which parts are failing and addresses them together.
Staff work in the tools they prefer, not the records system the organisation chose, so a reset is needed every few years.
Information is disconnected across systems.
Policy describes how things should work, not how they do.
The longer a reset is delayed, the more it costs.
When this service makes sense.
Information is scattered across disconnected systems.
Staff work around the records environment.
Policy and everyday behaviour no longer align.
From need to outcome
A clear line through the work.
Understand the starting point. Do the work that matters. Give your team something practical to carry forward.
Understand
Systems and records
Policy and practice
Information ownership
Do the work
01Assess the ecosystem
02Deliver the reset
03Embed governance
Carry it forward
Connected information practice with clear ownership
Scope of work
The detail behind the delivery.
A structured reset when information management has stopped working. The scope reflects your priorities, the operating environment and what needs to be achieved.
A targeted reset
Shape the work around the issue, whether it is clean-up, classification, disconnected information, systems or behaviour.
Practice that holds
Connect the fixes to training, procedures, responsibilities and reporting so the operating team can sustain them.
What we cover
IM Resets- Assessment of the information ecosystem
- A plan and roadmap to fix it
- Reconnecting disconnected information
- Clean-up, classification and migration
- Change programs to shift behaviour
- New policies and procedures
- Training
- Governance, ownership and reporting. A reset flexes to the problem: some are about an ecosystem that is not working, some about disconnected information, some about behaviour, some about policy
Our approach
Structured work.
Purpose at every stage.
The method follows the work, not a generic playbook. Each stage connects to the decisions, capability or delivery your organisation needs.
Our approach / stage 1
Assess what is really happening
Review the systems, information, policy and everyday practices behind the problem.
Your operating environment
Different pressures.
The same need for clarity.
Governance, obligations and delivery constraints differ. The engagement is shaped around the organisation you run, not an assumed environment.
Public sector
Agencies with recordkeeping and legislative obligations.
Commercial organisations
Enterprises with sprawling, inconsistent information practice.
Intended outcomes
What this work is designed to change.
A governed information practice people follow.
Confidence in what is actually happening.
A reset that holds.
Specialist expertise. Practical application.
Systems, information and behaviour, reset together.
Start with the right conversation
Define the need.
Shape the engagement.
We begin with what needs to change and the decisions or work your team needs to support. These are useful starting points for a conversation about im resets.
Information systems and existing governance
Examples of workarounds or disconnected information
Recordkeeping obligations and operational stakeholders
The scope, people involved and expected outputs are agreed around your organisation’s needs.
Book a conversationQuestions
What you need to know.
Does a reset need new software?
Not necessarily. We start with practice and governance and only recommend technology where it is needed.
How disruptive is it?
It runs alongside normal operations.
What if we have never had a formal IM function?
That is a common starting point. We build from where you are.
Connected expertise
Where the work goes next.
Let's move the work forward
Make the next decision with confidence.
Tell us what needs to change, what is at stake and where you need support. We will discuss the advice, delivery or specialist capability the work calls for.